Using compassionate, inclusive, and accessible language in Mental Health and Psychosocial Support (MHPSS) is essential to promote dignity, inclusion, healing, and reduce stigma—especially in humanitarian settings. The way we talk about mental health can either build trust or create barriers to care. 

According to the Inter-Agency Standing Committee (IASC) Guidelines for MHPSS in Emergency Settings, using clinical or diagnostic terms outside medical contexts may alienate individuals or reinforce stigma, particularly where services are limited. 

Focusing on people’s experiences, strengths, and resilience—rather than labels—helps create safe, culturally sensitive environments and encourages greater understanding and uptake of MHPSS services. 

Download the guide developed by the JRS MHPSS Global Team.